FAQs

Frequently Asked Questions

📦 When will my order arrive? Most orders are delivered within 3–5 business days. You will receive a tracking number as soon as your order leaves our facility.

🧼 How do I care for my dwumbers bag? Each item comes with a specific care label. Most of our leather bags should be cleaned with a soft, dry cloth. For suede or fabric inserts, we recommend a specialized protector spray. Avoid direct sunlight for long periods to maintain the color loft.

👜 Why does my bag look slightly different than the photo? We use professional studio lighting to capture our designs. Depending on your screen settings and natural lighting, colors may vary slightly. Simply give your bag a gentle shake after opening to restore its full, comfortable shape.

💳 Which payment methods do you accept? We support secure options including BLIK, PayU, Visa, Mastercard, and Apple Pay.

💬 Need more help? Our support team is here to help you find the perfect bag for your wardrobe. Email: info@dwumbers.com Phone: +33 7 55 58 23 48 Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)